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Invoking a Command Through the Business Service Model

You can set up a custom business service that invokes a command from a communications configuration. To set this up, you do the following:

• Create a communications command (and a corresponding command data definition) that is intended to be invoked from outside of Siebel Communications Server, and
• Modify or create an applet, script, or business service to invoke a particular communications command

The following examples are for a make-call command and a business service method that invokes this command.

Table 35 and Table 36 show an example of a command that is called by a custom business service. This example executes a MakeCall device command.

Table 36 shows a command data definition for this command definition.

The values for Call Recipient Phone Number and My Display Text are passed from the custom business service to the command when the command is invoked.

A business service must be implemented that invokes the command MakeCallFromCustomService. Communications Server retrieves the values of Call Recipient Phone Number and My Display Text from the input arguments of the business service method and assigns these values to the command data parameters Param.PhoneNumber and Param.DisplayText. The device command MakeCall is executed, using the values for these parameters.

NOTE:  By default, communications commands are invoked from business service methods associated with communications toolbar buttons. For more information, see About Communications Toolbar Configuration.