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Siebel CTI Administration Guide > Siebel Communications Server Business Services > Communications Client Methods >
Arguments for Communications Client Methods
This topic lists the arguments for each method of the business service Communications Client. Each argument's data type is also shown. NOTE: In Siebel Tools, other arguments than these might also be listed. Disregard any arguments that are flagged as Hidden or Inactive.
Arguments for Agent Sign Off Method
The Agent Sign Off method has no arguments. Arguments for Agent Sign On Method
The Agent Sign On method has no arguments. Arguments for Get Selected Work Item Info Method
Table 62 lists the arguments for the Get Selected Work Item Info method.
Table 62. Arguments for Get Selected Work Item Info Method
Argument Display Name And Data Type |
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|
|
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Channel Type (type: String) |
ChannelType |
Output |
Yes |
The language-independent channel type |
Channel Type Locale (type: String) |
ChannelTypeLocale |
Output |
Yes |
The language-dependent channel type locale |
Description (type: String) |
Description |
Output |
Yes |
Work item description |
Driver Work Tracking ID (type: String) |
DriverWorkTrackID |
Output |
Yes |
The tracking ID of this work item in driver scope |
Icon File (type: String) |
IconFile |
Output |
Yes |
Icon file of the driver profile that owns this work item |
Is Active State (type: Number) |
IsActiveState |
Output |
Yes |
Indicates if this work item is active |
Is Data Contained Inside (type: Number) |
HasWorkData |
Output |
Yes |
Indicates if this work item contains data inside |
Is Inbound Item (type: Number) |
IsInboundItem |
Output |
Yes |
Indicates if this is an inbound work item |
Parent Work Item ID (type: String) |
ParentWorkItemID |
Output |
Yes |
ID of parent work item |
Profile ID (type: String) |
ProfileID |
Output |
Yes |
ID of driver profile that owns this work item |
Profile Name (type: String) |
ProfileName |
Output |
Yes |
Name of driver profile that owns this work item |
Time In Queue (type: String) |
TimeInQueue |
Output |
Yes |
Time this work item stayed in the queue |
View Bookmark (type: String) |
ViewBookmark |
Output |
Yes |
View bookmark |
Work Duration (type: String) |
WorkDuration |
Output |
Yes |
Duration of work item |
Work Item ID (type: String) |
WorkItemID |
Input |
Yes |
Work item ID |
Work Item Key (type: String) |
WorkItemKey |
Output |
Yes |
Work item key |
Work Item Not Exist (type: Number) |
WorkItemNotExist |
Output |
Yes |
Work item does not exist |
Work Object ID (type: String) |
WorkObjectID |
Input |
Yes |
Object ID |
Work Start Time (type: String) |
WorkStartTime |
Output |
Yes |
Time work item started |
Work State (type: String) |
WorkState |
Output |
Yes |
Work item state |
Work Tracking Object Business Component (type: String) |
WorkTrackObjBusComp |
Output |
Yes |
Name of business component for after-work tracking |
Work Tracking Object Business Object (type: String) |
WorkTrackObjBusObj |
Output |
Yes |
Name of business object for after-work tracking |
Arguments for Handle Error Method
Table 63 lists the arguments for the Handle Error method.
Table 63. Arguments for Handle Error Method
Argument Display Name And Data Type |
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|
|
Error (type: String) |
Error |
Input |
Yes |
Error text |
Arguments for Is Comm Enabled Method
Table 64 lists the arguments for the Is Comm Enabled method.
Table 64. Arguments for Is Comm Enabled Method
Argument Display Name And Data Type |
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|
|
|
Is Comm Enabled (type: Number) |
IsCommEnabled |
Output |
Yes |
Indicates if the communications toolbar is enabled. 1 means True and 0 means False. |
Arguments for Make Call Method
Table 65 lists the arguments for the Make Call method.
Table 65. Arguments for Make Call Method
Argument Display Name And Data Type |
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|
|
Apply Dialing Rule (type: Number) |
ApplyDialingRule |
Input |
No |
If dialing rule needs to be applied |
Phone Number (type: String) |
PhoneNumber |
Input |
Yes |
Phone number |
Profile Name (type: String) |
ProfileName |
Input |
Yes |
Name of driver profile |
Arguments for Obtain UI Focus Method
The Obtain UI Focus method has no arguments. Arguments for Send Communication Method
Table 66 lists the arguments for the Send Communication method.
Table 66. Arguments for Send Communication Method
Argument Display Name And Data Type |
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Channel Type (type: String) |
CommType |
Input |
Yes |
Supported values: Wireless
Email
Fax
Page |
Method Argument (type: String) |
Method Argument |
Input |
Yes |
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Arguments for Shell UI Update Method
The Shell UI Update method has no arguments. Arguments for Show Status Text Method
Table 67 lists the arguments for the Show Status Text method.
Table 67. Arguments for Show Status Text Method
Argument Display Name And Data Type |
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|
|
|
Text (type: String) |
Text |
Input |
Yes |
The text that is displayed at the browser's status bar |
Arguments for Work Item Released Method
Table 68 lists the arguments for the Work Item Released method.
Table 68. Arguments for Work Item Released Method
Argument Display Name And Data Type |
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|
|
|
Stop Time (type: Number) |
StopTime |
Input |
Yes |
Time that work item is released |
Work Item ID (type: String) |
WorkItemID |
Input |
Yes |
Work item ID |
Arguments for Work Item Resumed Method
Table 69 lists the arguments for the Work Item Resumed method.
Table 69. Arguments for Work Item Resumed Method
Argument Display Name And Data Type |
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|
|
|
Work Item ID (type: String) |
WorkItemID |
Input |
Yes |
Work item ID |
Arguments for Work Item Started Method
Table 70 lists the arguments for the Work Item Started method.
Table 70. Arguments for Work Item Started Method
Argument Display Name And Data Type |
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Channel Profile (type: String) |
MediaProfile |
Input |
Yes |
Name of driver profile that owns this work item |
Channel Type (type: String) |
MediaType |
Input |
Yes |
Language-independent value of the channel type |
Description (type: String) |
Description |
Input |
Yes |
Work item description |
Object ID (type: String) |
ObjectID |
Input |
Yes |
Object ID of work item |
Old Work Item ID (type: String) |
OldWorkItemID |
Input |
Yes |
Old work item ID |
Start Time (type: Number) |
StartTime |
Input |
Yes |
Time work item is started |
Work Item ID (type: String) |
WorkItemID |
Input |
Yes |
Work item ID |
Arguments for Work Item Suspended Method
Table 71 lists the arguments for the Work Item Suspended method.
Table 71. Arguments for Work Item Suspended Method
Argument Display Name And Data Type |
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|
|
|
Work Item ID (type: String) |
WorkItemID |
Input |
Yes |
Work item ID |
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