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Icon Files for Interactive Communications Drivers

Generally, each interactive driver has a specified icon file, which designates the image file that represents the channel for interactive purposes in the communications toolbar. The icon file is used for the Channel Type Indicator and for blinking behavior, such as when an incoming work item has arrived.

The Virtual CTI driver, which supports the voice and chat channels, is an interactive communications driver. For this driver, a default icon file, voice.gif, is specified as part of the driver record data.

For each interactive driver created by third parties, an icon file must be specified. Other types of communications drivers do not use icon files. (The Push Keep Alive driver, although it is an interactive driver, does not use an icon file.)

The directory webmaster\images\language_code in the Siebel Server installation directory stores the source image files, where language_code represents the language code for the installed software, such as ENU for U.S. English.

To use your own icon file, place your icon file into the directory identified previously. You can either replace an existing file with your own, or use a new file and specify this filename in the Icon File field for the communications driver.

NOTE:  New or updated files on the Siebel Server are automatically populated to the Web server whenever the Web server (where the Siebel Web Server Extension is installed) is restarted. Files can also be manually updated from the Siebel Server without restarting the Web server. For more information, see Siebel Security Guide and the Siebel Installation Guide for the operating system you are using.

If you are using a custom communications driver (interactive driver), then you can use your own icon file or reuse an existing icon file, such as one that represents the same communications channel.

To work within the existing toolbar framework, each image file used for a driver icon file must be 18 by 18 pixels and must be of format GIF or JPG.

The driver icon files are not the same physical files as the image files that are specified as bitmaps for the toolbar commands in Siebel Tools, although some of the actual images might be identical or closely related. If you modify icons used in one context (interactive icon file or bitmap specified in Siebel Tools), then modify them in both contexts to maintain user interface consistency. For more information about configuring the communications toolbar, see About Communications Toolbar Configuration.