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About Profiles for Communications Drivers

A communications driver is initially configured by setting default parameter values for the driver within the Communications Drivers and Profiles view.

A communications driver can be made available to serve a particular purpose by creating one or more profiles that reference this driver. For each profile, parameter values can be specified to override those of the referenced driver or to provide values not otherwise specified.

Communications administrators, who are the primary audience for this book, generally configure drivers and create profiles. Depending on the features or products your company is deploying, multiple administrators might coordinate to perform these tasks.

For example, administrators who have expertise in CTI middleware or email servers might be tasked to configure the communications drivers and profiles that are specific to the technology or product areas with which they are familiar. Or some administrators might configure profiles only, under the direction of another administrator who configures drivers. For more information about creating and using profiles for use with email servers or for outbound communications systems, see Siebel Email Administration Guide.