Siebel CTI Administration Guide > Configuring Communications Drivers and Profiles > About Communications Drivers and Profiles >

Contexts of Use for Communications Profiles

Communications profiles, whether created by administrators or (in limited contexts) by end users, might be specified for use by administrators and end users in many communications-related contexts within the Siebel application. For more information about creating and using profiles for use with email servers or for outbound communications systems, see Siebel Email Administration Guide.

Administrators specify profiles when defining communications configurations to support handling interactive work items such as voice calls for Siebel CTI.