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Communications Drivers and Channels

Developers can write each communications driver file to support a single communications channel type, such as voice, email, and so on. Alternatively, developers can write a driver file to support multiple channel types. Most of the Siebel communications drivers each support a single channel type. For example, the Virtual CTI communications driver supports the voice and chat channels.

Each communications driver record includes a string, the channel string, that is used by the driver to identify its own channel type. The channel string must match exactly the channel string as defined in the driver file.

For communications driver files that support multiple communications channel types, driver records corresponding to specific channels can reference different subsets of channel-specific functionality within the same driver file, by referencing different channel strings defined within the driver file. For more information, see Developing a Communications Driver.