Siebel CTI Administration Guide > Configuring Communications Drivers and Profiles > About Communications Drivers and Profiles >

Inbound and Outbound Drivers

Each driver record in the Communications Drivers and Profiles view is indicated to support, or not support, inbound or outbound communications:

• CTI drivers are for both inbound and outbound communications. They also support agent interactivity within the Siebel application.
• The Push Keep Alive driver is an interactive driver that provides a service for agent communications sessions. It does not directly support either inbound or outbound communications.
• Communications drivers for email or fax, such as Internet SMTP/IMAP Server or Internet SMTP/POP3 Server, support both inbound and outbound communications. Inbound functionality for such a driver is applicable only to Siebel Email Response.
• Drivers for paging and FTP support outbound communications only.

For more information about interactive drivers, see Interactive Drivers.

NOTE:  The Inbound and Outbound fields are for informational purposes. Do not modify the values for these fields for the drivers provided with Siebel Business Applications.