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ToolTip Text for the Communications Toolbar

The ToolTips displayed when the agent points to a communications toolbar button are usually derived from the command in the communications configuration. They might also be obtained from the communications driver, or from the associated command object definition in Siebel Tools.

The ToolTip text is derived in this fashion:

• For the communications command (which might be a subcommand of another command) that the toolbar button represents, the value of the command parameter Description is used as the ToolTip text. Obtaining text from the context-appropriate subcommand allows the ToolTip text itself to vary by context. For the MakeCallToContact command, for example, Make Call to Contact is the ToolTip text.
• If the command parameter Description is not used for the communications command that the toolbar button represents, then any ToolTip text defined in the communications driver for the associated device command is used. Such text might also be context-sensitive, depending on the driver implementation.

  NOTE:  In order to update the description of a device command, a driver must use the client handle method CacheCommandInformation. In turn, this description is used for the ToolTip text.

• If neither of the previous two sources provides ToolTip text, then any ToolTip text is used that is defined for the command object definition in Siebel Tools. Such text cannot be context-sensitive, because only a single string is defined for the toolbar button.

Communications drivers and configurations provided with Siebel Business Applications provide ToolTip text. If you use such a driver, then ToolTip text derived from Siebel Tools is not used.