Siebel CTI Administration Guide > Communications Operations for End Users > Setting Communications User Preferences >

Logging In to or Out of an ACD Queue

This topic describes how to log in to or out of an ACD queue. This procedure is performed in the Communications options of the User Preferences screen.

NOTE:  This topic applies only to users who handle voice calls (Siebel CTI users) and receive inbound calls routed from one or more ACD queues. Logging in to ACD queues is not always necessary for voice call implementations, depending on the switch type. Consult your administrator.

In the Agent Queues list in the User Preferences screen, you can log in to or out of individual queues selectively, including those which are not designated as primary.

Alternatively, by using the Log In and Log Out buttons on the communications toolbar, you can log in to or out of all ACD queues designated as primary queues for you, or log in to or out of other communications systems. For more information, see Logging In to and Out of the Communications System, which is part of Using the Communications Toolbar.

Administrators can also configure automatic login and logout. For more information, see Configuring Communications Login and Logout.

To log in to or out of an ACD queue

1. From the application-level menu, choose Tools, then User Preferences.

   The User Preferences screen is displayed.

2. From the link bar, choose Communications.

   The Agent Queues list appears, below the Communications form. All ACD queues with which the agent is associated are listed, and the current login status for each queue is indicated.

3. To log in to a queue, select the record for the queue, then click Login in the Agent Queues list.
4. To log out of a queue, select the record for the queue, then click Logout in the Agent Queues list.