Siebel CTI Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Logging In to and Out of the Communications System

If this capability is supported by your company's call center implementation, then you can log in to and out of elements of your communications system by using the Log In and Log Out buttons.

Your Siebel application can be configured to log you into ACD call queues and can be configured to support automatic login or automatic logout. For voice calls, these capabilities depend on the CTI middleware your company uses.

If the option Auto Login to Call Center at Startup is checked in your communications user preferences, then starting the Siebel application automatically logs you in. Alternatively, automatic login can be set by the administrator in the communications configuration.

If automatic logout is set by the administrator, then exiting the Siebel application automatically logs you out of applicable communications systems, such as ACD queues.

Use Log In and Log Out commands and the Auto Login to Call Center at Startup setting as instructed by your call center manager.

For more information about the Auto Login to Call Center at Startup user preference, see Preference Settings for Communications.

For information about logging in to or out of ACD queues selectively, see Logging In to or Out of an ACD Queue.

Logging In to the Communications System

This procedure describes how to log in to the communications system.

To log in to the communications system manually

• After starting the Siebel application, click Log In.

Logging Out of the Communications System

This procedure describes how to log in out of the communications system.

To log out of the communications system

• Click Log Out.