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About Siebel Chat

Siebel Chat is a customer-contact channel whereby users in real time can chat with a customer service representative (otherwise known as an agent). Siebel Chat can use Oracle Contact On Demand and the Virtual CTI communications driver or use a custom communications driver with a third-party chat product. For more information about this driver, see Using the Virtual CTI Driver. For more information about Siebel Chat, see Siebel Chat Guide.