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Siebel Product Modules That Use Siebel Communications Server

This topic provides high-level information about how Siebel Communications Server works with closely related product modules. Several Siebel modules use the Communications Server infrastructure to support certain functionality for the Siebel Business Applications.

Communications Server functionality is not limited to what is described in the following topics. Many specific features of Siebel Business Applications that involve Siebel Communications Server are discussed throughout this book. However, some of these features are described in greater detail in Siebel Email Administration Guide.

For example, customers using an application like Siebel Call Center might implement Siebel CTI or Siebel Email Response. You can use the customer dashboard feature and Siebel SmartScript with these modules. You might also implement Siebel Communications Server in order to support the Send Email or Send Fax commands.

This topic contains the following information:

• About Siebel CTI
• About Siebel Chat
• About Siebel Email Response and Outbound Communications
• About Siebel Workflow