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About Siebel Workflow

Siebel Workflow is a Siebel CRM module that can work closely with Siebel Communications Server. Business service methods, such as those for the Communications Client business service, can be invoked from workflow processes to serve a variety of purposes.

For more information, see Using Business Services with Siebel Communications Server and Siebel Communications Server Business Services. For more information about workflow processes and design, see Siebel Business Process Framework: Workflow Guide. Outbound communications capabilities can also be accessed through business services and workflow processes. For more information about workflow processes and Siebel Email Response, see Siebel Email Administration Guide.