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Enabling Siebel Open UI

Siebel CRM version 8.1.1.9 and version 8.2.2.2 introduced a new client user interface option, Siebel Open UI.

The Siebel Open UI client is an alternative to the high interactivity client (for employee applications) or the standard interactivity client (for customer applications). Siebel Open UI provides a rich user interface experience, like high interactivity, yet presents many advantages over high interactivity and standard interactivity. Recent browser versions are strongly recommended, for optimal functionality.

You can deploy employee applications or partner applications, such as Siebel Call Center or Siebel PRM Portal, in Siebel Open UI. You can also deploy customer applications, such as Siebel eSales or Siebel eService, in Siebel Open UI. A new Application Object Manager component for Siebel eService for Siebel Open UI was introduced in Siebel CRM version 8.1.1.11 and version 8.2.2.4. The Siebel Mobile applications for mobile devices, which are built on Siebel Open UI, were introduced in Siebel CRM version 8.1.1.9 and version 8.2.2.2.

NOTE:  User interface references in this guide assume that you are using Siebel Open UI. The Siebel application procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI.

This topic is part of Preparing to Run Siebel Server Components.

Parameters for Enabling Siebel Open UI

To use Siebel Open UI with the Siebel Web Client, the Application Object Manager component must have the parameters EnableOpenUI and HighInteractivity set to True. To use Siebel Open UI with the Siebel Mobile Web Client, you set these parameters in the application configuration file. For applications that currently use high interactivity, HighInteractivity is already set to True.

NOTE:  Before you enable Siebel Open UI, it is recommended that you first create a new Application Object Manager component that you will deploy using Siebel Open UI. For example, create this component on the same Siebel Server as an existing Application Object Manager component that is enabled for high interactivity, and base the new component on the existing one. For more information about creating server components, see Siebel System Administration Guide.

Enabling Siebel Open UI for an Application Object Manager Component

Use the following procedure to enable Siebel Open UI for an Application Object Manager component.

To enable Siebel Open UI for an Application Object Manager component

1. Log in to the Siebel client with administrator privileges.
2. Navigate to the Administration - Server Configuration screen, and then the Servers view.
3. Select the Siebel Server for which you want to configure an Application Object Manager.
4. (Optional) Create a new Application Object Manager component that you will deploy using Siebel Open UI.
5. In the Components list, query the Component field for the Application Object Manager component for which you are enabling Siebel Open UI. For example, locate the component Call Center Object Manager (JPN) for Japanese.
6. Click the Parameters view tab.
7. In the Component Parameters list, query the Parameter field for EnableOpenUI.
8. If the EnableOpenUI parameter is set to False, then change the Value on Restart field to True.

   NOTE:  The HighInteractivity parameter also must be set to True for Siebel Open UI. For applications that are currently enabled for high interactivity, this parameter is already set to True.

9. Log out of the client and close the browser.
10. Restart the Siebel Server for which you configured the Application Object Manager for Siebel Open UI.
11. Log in to the application that you configured and verify that it opens the Siebel Open UI client.

Enabling Siebel Open UI for Siebel Mobile Web Clients

Use the following procedure to enable Siebel Open UI for Siebel Mobile Web Clients.

To enable Siebel Open UI for Siebel Mobile Web Clients

1. On the client computer, use a text editor to open the application configuration file, such as uagent.cfg for Siebel Call Center. This file is located in SIEBEL_CLIENT_ROOT\bin\lang, where lang is a deployment language, such as ita for Italian.
2. In the [InfraUIFramework] section of the configuration file, set the parameter EnableOpenUI to TRUE.

   NOTE:  The HighInteractivity parameter also must be set to True for Siebel Open UI. For applications that are currently enabled for high interactivity, this parameter is already set to True.

3. Save and close the application configuration file.
4. Log in to the application that you configured and verify that it opens the Siebel Open UI client.

Siebel Open UI and Siebel Mobile Applications

For new installations of Siebel CRM version 8.1.1.11 or version 8.2.2.4, the Application Object Managers for the Siebel Mobile applications are enabled for Siebel Open UI and do not require further configuration for this purpose. These applications require Siebel Open UI.

In migration-installation cases where the Siebel Server was already configured, you might have to run a script to create these Application Object Managers. An additional task applies for the Siebel Web Server Extension. For more information, see the documentation for the Siebel Mobile applications.

About Reverting to High Interactivity

After you have enabled Siebel Open UI for any of the Siebel applications, to revert to high interactivity (where applicable), you must set the EnableOpenUI parameter back to False. If you do this reversion, then the browser requirements for high interactivity apply again. The browser requirements are described in the Certifications tab on My Oracle Support and in Siebel System Administration Guide.

Related Books

For more information about configuring and deploying Siebel Business Applications with Siebel Open UI, see the following related books:

• For information about the product enhancements in the current release, Siebel Innovation Pack 2013, and in previous Siebel Fix Pack releases, see the applicable Siebel Maintenance Release Guide on My Oracle Support. For Siebel CRM version 8.1.1.x, see 880452.1 (Article ID). For Siebel CRM version 8.2.2.x, see 1441523.1 (Article ID).
• Before you can enable Siebel Open UI, you might have to use the Incremental Repository Merge feature. For more information about whether this requirement applies to you, see About Database Updates for Siebel CRM Version 8.1.1.11 or Version 8.2.2.4. For information about setting up and using Incremental Repository Merge, see Siebel Database Upgrade Guide.
• For more information about deploying Siebel Business Applications using Siebel Open UI, see Deploying Siebel Open UI.
• For information about creating and configuring Application Object Manager components, see the Siebel System Administration Guide.
• Siebel Open UI is already enabled for Application Object Managers for the Siebel Mobile applications, for new installations of Siebel CRM. For more information, see Siebel Mobile Guide: Connected and Siebel Mobile Guide: Disconnected.
• For information about configuring Siebel Business Applications that use Siebel Open UI, see Configuring Siebel Open UI.
• For information about using Siebel Business Applications that are deployed with Siebel Open UI, see Siebel Fundamentals for Siebel Open UI.
• For more information about the functionality that is available for Siebel Open UI, see Siebel Open UI Deployment Guide on My Oracle Support. To access this article, from within My Oracle Support, navigate to the Knowledge tab and search for Article ID 1499842.1.
• For the minimum browser standards and other support information for Siebel Open UI, see the Certifications tab on My Oracle Support. See also Deploying Siebel Open UI on Siebel Bookshelf and 1499842.1 (Article ID) on My Oracle Support.