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Installation Prerequisites for Siebel Smart Answer

This section will cover the hardware and software requirements for the Siebel Smart Answer components. The requirements for Siebel Smart Answer are broken into three parts: Siebel Smart Answer Server, Siebel Smart Answer Administration Tool, and Siebel Smart Answer Adapter requirements.

Siebel Smart Answer Server

For more information about the operating system, hardware, and software required as prerequisites to installing Oracle's Siebel Smart Answer Server, see Siebel System Requirements and Supported Platforms Guide.

Siebel Smart Answer Administration Tool

The Siebel Smart Answer Administration Tool is a remote client for interfacing with Oracle's Siebel Smart Answer Server. In order to use the Siebel Smart Answer Administration Tool you must have an active Siebel Smart Answer Server installed on your network. The Siebel Smart Answer Administration Tool is currently available on all major operating systems that support the Java Runtime Environment (JRE) 1.6 or greater.

Smart Answer Adapter for Siebel

The Smart Answer Adapter for Siebel is a thin client interface that interacts with Oracle's Siebel Smart Answer Server. A Siebel Smart Answer Server must be installed on your network for the adapter to work. For more information about the prerequisites for installing Oracle's Smart Answer Adapter for Siebel, see Siebel System Requirements and Supported Platforms Guide.