Siebel SmartScript Administration Guide > Working with Questions, Answers, and Translations > About Creating Questions >

Defining Question Text and Translations

This topic describes how to define question text and translation text. In Siebel SmartScript, the text of each question is treated as a translation regardless of the language used. Even if you create only questions in your native language, you must define the text of each question as a translation. For example, if you label a question in American English, you must then enter the question text in American English in the translation form.

NOTE:  After you have decided to translate the text into a particular language, you must translate all questions in the SmartScript into that language. If you do not translate every question within the SmartScript, your SmartScript might not run properly.

For more information on creating and translating questions, see Fundamentals of Creating SmartScripts.

To create a question's translation

1. Navigate to Administration - SmartScript screen > Questions view.
2. In the Questions list, select the question that you want to define as question text.
3. Navigate to the Translations view tab, and create a new record.
4. In the Language field, select the language in which you create the question text, and click OK.
5. In the Question field, type the text of the question in the selected language.

   NOTE:  Every question in the SmartScript must have a translation in the same language in order to execute.

   For each additional language in which the question displays, return to Step 3. Each translation is saved to the database with the question.