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Dashboard Template

The Applet Dashboard template uses the CCAppletDashboard.swt file. It defines a lightweight version of the dashboard applet that displays the customer context in a call center application. It supports three rows. Each of these rows can include up to four columns. It displays labels above fields. You can use ID 211 to map a button that closes the dashboard.

Figure 71 includes an example of this template.

Figure 71. Example of the Applet Dashboard Template

This template uses the following structure:

CCAppletDashboard.swt

Table 103 lists the items that Siebel CRM can map for this template. For more information, see About Mapping IDs to Placeholders.