Bookshelf v8.2: QueryServiceRequestListEBM

QueryServiceRequestListEBM is used to retrieve service request data from Siebel CRM.

Operation

Service Consumer

Service Provider

EBM Request Operational Element

Information about the QueryServiceRequestListEBM request-and-response messages is provided in the following topics.

QueryServiceRequestListEBM

Table 45 lists the mapping information for the QueryServiceRequestListEBM request message.

Table 45. QueryServiceRequestListEBM
XML Path	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
Element Path = "SR Number" Element Value = <Value>	Not applicable	ST-QueryService-Request-Req-IO-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
Element Path = "Customer Number" Element Value = <Value>	Not applicable	ST-QueryService-Request-Req-IO-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_REQ/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/XREF	Service Request	Account Id Contact Id
Element Path = "Customer Type" Element Value = <Value>	Not applicable	Not applicable	Values are I or C (Individual customer, Corporate customer)	Service Request	Not applicable

QueryServiceRequestListResponseEBM

Table 46 lists the mapping information for the QueryServiceRequestListResponseEBM.

Table 46. QueryServiceRequestListResponseEBM
XML Path	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
/Identification/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRNO	Service Request	SR Number
/CategoryCode	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SRTYPE	Service Request	INS Area
/Summary	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/SUBJECT	Service Request	Abstract
/Description	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/DESCRIPTION	Service Request	Description
/PriorityCode	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/PRIORITY	Service Request	Priority
/Status/Code	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/STATUS	Service Request	Status
/CustomerParty Reference/Party Identification/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTNO	Service Request	Not applicable
/CustomerParty Reference/Party Identification/ApplicationObject Key/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/XREF	Service Request	Account ID
/CustomerParty Reference/Party Identification/ApplicationObject Key/ContextID	Not applicable	Not applicable	Values are I or C (Individual customer, Corporate customer)	Not applicable	Not applicable
/CustomerParty Reference/CustomerParty Account Identification/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CUSTACNO	Service Request	Contact Financial Accounts Asset Number
/ServiceRequest Origination BusinessUnit/ParentBusiness UnitReference/BusinessUnit Identification/ID	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/BRN	Service Request	Branch Code
/ExpectedClose DateTime	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/TargetDate	Service Request	Commit Time
/CreationDate Time	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/CONTACTDATE	Service Request	Created
/CloseRequest DateTime	Not applicable	ST-QueryService-Request-Res-Full-MSG.xsd	FCUBS_QUERYSERVICEREQUEST_RES/FCUBS_ BODY/BLK_SERVICE_ REQUEST_DETAILS/ACTDATE	Service Request	Closed Date

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