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Configuring Siebel Open UI > Overview of Siebel Open UI > About Siebel Open UIThis topic describes Siebel Open UI. It includes the following information:
Overview of Siebel Open UISiebel Open UI is an open architecture that you can use to customize the user interface that your enterprise uses to display business process information. These processes must meet the requirements of a wide range of employee, partner, and customer applications. You can use Siebel Tools to do these customizations, and you can also use Web standards, such as HTML, CSS, or JavaScript. Siebel Open UI uses these standards to render the Siebel Open UI client in the Web browser. It uses no proprietary technologies, such as browser plug-ins or ActiveX. Siebel Open UI can run any Siebel business application on any Web browser that is compliant with the World Wide Web Consortium (W3C) standards. It can display data in Web browsers that support Web standards on various operating systems, such as Windows, Mac OS, or Linux. For example: Siebel Open UI uses current Web design principles, such as semantic HTML and unobtrusive JavaScript. These principles make sure configuration for the following items remains separate from one another:
You can modify each of these items separately and independently of each other. For example, you can configure Siebel Open UI to hide some of the objects that it displays on a Siebel screen when it displays Siebel CRM data in a list or form on the smaller footprint of a mobile device. Hiding these objects, such as menus or tabs, can help to optimize mobile screen usage. Siebel Open UI can use swipe and zoom features that are native on a tablet for the same user interface that it uses for keyboard and mouse events that are native on a desktop. Siebel Open UI can reference a third-party resource. For example, you can configure Siebel Open UI to get data from a supplier Web site, incorporate it with Siebel CRM data, and then display this data in the client. For example, it can get literature information from a supplier, and then include this information in a detailed display that includes information about the product, such as images, diagrams, or parts lists. It can mix this information with Siebel CRM data, such as customers who own this product, or opportunities who might be interested in purchasing this product. The architecture that Siebel Open UI uses includes well-defined customization points and a JavaScript API that allow for a wide range of customization for styling, layout, and user interface design. For more information, see Architecture of Siebel Open UI. For more information about the JavaScript API that Siebel Open UI uses, see Siebel Open UI Application Programming Interface. For information about deploying Siebel Open UI, including supported features, see Article ID 1499842.1 on My Oracle Support. For more information about using Siebel Tools, see Using Siebel Tools. Customizations That You Can Make with Siebel Open UIThe following list describes a few of the example customizations that you can make with Siebel Open UI. You can use JavaScript to implement most of these examples. It is often not necessary to use Siebel Tools to do these customizations:
The following are a few examples of customizations that you can make with Siebel Open UI in a mobile environment:
For more information about these examples, see Customizing Siebel Open UI and Customizing Siebel Open UI for Siebel Mobile. Open Development EnvironmentYou can use Siebel Tools or a development tool of your choice to customize Siebel Open UI so that it fits in your business environment and meets specific user requirements. You might not require Web development in many situations because the Siebel Tools configuration works for the Siebel Open UI client similarly to how it works for the current Siebel Web Client. You can use a predefined, uncustomized deployment, or you can use Siebel Tools to customize the SRF and Siebel Web templates. You can use only Web development or you can use Siebel Tools and Web development depending on the implementation requirements. You can use Siebel Open UI with the rendering environment of your choice. You can use your preferred Integrated Development Environment (IDE) to write native JavaScript code on top of the API that Siebel CRM uses, or with the JavaScript API that Siebel Open UI uses. For more information, see Customizing Siebel Open UI. For more information about the JavaScript API that Siebel Open UI uses, see Siebel Open UI Application Programming Interface. You can use HTML, CSS, or JavaScript to add features. For example, you can do the following:
Siebel Open UI JavaScript API SupportThe JavaScript API that Siebel Open UI uses replaces browser scripting. You can use your own Integrated Development Environment to write JavaScript and you can customize the JavaScript API that Siebel Open UI provides. This JavaScript API allows you to do the following:
For more information about this JavaScript API, see Siebel Open UI Application Programming Interface. Multiple Client EnvironmentSiebel Open UI can do the following to support different client environments:
Siebel Open UI works the same way for the following client types: Support for More Than One UsageSiebel Open UI adjusts to the unique attributes of each client so that the user can do the same task on a variety of client types. It can optimize the intrinsic capabilities of each client type or device so that they provide a desirable user experience for the novice or expert user. An administrator can also configure Siebel Open UI to meet these individual skill levels. Siebel Open UI can do the following:
New Notification User InterfacesSiebel Open UI includes elements from social media and smartphones that improve user productivity, such as notification applets. It combines these capabilities with other Siebel CRM innovations to provide the following capabilities:
For more information, see Notifications That Siebel Open UI Supports. Mobile EnvironmentsSiebel Open UI on a mobile interface uses the same architecture that Siebel Open UI on a desktop application uses. For more information, see Siebel Connected Mobile Applications Guide. |
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