Siebel Email Administration Guide > Administering Siebel Communications Server for Siebel Email Response > About Setting Up Siebel Communications Server for Siebel Email Response >

About Setting Up Siebel Communications Server for Real-Time Email Processing

When you use real-time email processing, you use only the Communications Inbound Receiver server component to receive and process email. For information about enabling real-time processing, see Enabling Real-Time Email Processing.

Communications Inbound Receiver monitors email accounts (email addresses) by using communications driver profiles to check for inbound messages. When Communications Inbound Receiver detects an inbound email, it receives the email message and sends the message through the Workflow Process Manager for processing.

After the email is processed and an activity is created, the message is stored in the Siebel database (if the message is less than 16 KB) or the Siebel File System (if the message is larger than 16 KB). The Server Request Broker component receives inbound requests from some other component. For example, when you submit profile or response group changes, the Server Request Broker component executes these commands.