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Siebel Email Response Administration Guide
What's New in This Release
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Overview of Siebel Email Response
Fundamentals of Using Siebel Email Response
Siebel Email Response Features
Communications Inbound Receiver and Communications Inbound Processor Server Components
Siebel Email Response Analytics
Secure Sockets Layer Connections for the Internet SMTP/POP3 Server Driver
Structured and Unstructured Email Processing
Service-Level Agreements
Siebel Workflow and Routing and Queuing Methods
Spell Check
Multiple Organizations and Siebel Email Response
Contact Identification by Email Address
Smart Character Set
Methods to Deploy Siebel Email Response
Implementation Team
Siebel Email Response in an Global Environment
Siebel Email Response and Siebel Business Applications
Siebel Email Response Architecture
Siebel Email Response Workflows
Siebel Server Components That Process Incoming Email
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Deployment Planning for Siebel Email Response
About Deployment Planning for Siebel Email Response
Business Analysis for Deployment of Siebel Email Response
System Setup Information for Siebel Email Response
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Setting Up Siebel Email Response
About Setting Up Siebel Email Response
Prerequisite Tasks for Siebel Email Response Setup
About Implementing Routing and Queuing Processes
About Setting Up Communications Server for Siebel Email Response
About Setting Up Communications Server for Real-Time Email Processing
About Setting Up Communications Server for Nonreal-Time Email Processing
About Setting Up Communications Driver Parameters
About Templates, Catalogs, and Categories
About Solutions
About Starting Server Components
Subtask Failures at the Email Process Level
Main Tasks and Subtasks
Events and the Communications Inbound Receiver
Event States
State Transitions
Event Processing
Errors Encountered While Processing Events
Logged Event Types and Subtypes
Process of Setting Up Siebel Email Response
Managing Workflow Processes and Subprocesses
Setting Up Communications Driver Profiles
Setting Up a Response Group
Using Substitution Fields in Siebel Email Response Templates
Creating Email Templates
Creating a Catalog and Categories
Setting Up an HTML Wrapper Template
Managing Template Visibility
Starting Server Components
Enabling Secure Sockets Layer for the Internet SMTP/POP3 Server Driver
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Authenticating a Sender's Email Address
About Authenticating a Sender's Email Address
Process of Authenticating a Sender's Email Address
Authenticating Sender's Email Address Using Employee Email Address
Authenticating Sender's Email Address Using Alternate Email Address
Recapturing the Account ID
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Siebel Email Response Workflows
About Processing Email with Siebel Workflow
About Siebel Email Response Process Properties
About Modifying Siebel Email Response Process Properties
Preconfigured Siebel Email Response Workflow Processes
eMail Response - Process Message Workflow
Test Mode Enabled (Workflow Decision Point)
Find Junk Email (Workflow Subprocess)
Parse Message (Workflow Step)
Create Activity (Workflow Subprocess)
Send Acknowledgement (Workflow Subprocess)
Route Message (Workflow Subprocess)
eMail Response - Process Service Request Workflow
Look Up By Organization (Workflow Decision Point)
Get Subject Keyword (Workflow Step)
Submit Subprocess
Query Subprocess
Update Subprocess
Status Subprocess
Help Subprocess
eMail Response - Response Workflow
eMail Response - Client Send Mail Workflow
Process of Modifying Workflows
Running the Process Simulator
Setting Up Junk Mail Processing for Certain Messages
Parsing Message Text for the Campaign ID
Parsing Message Subjects for the Campaign ID
Parsing for Fields in Incoming Email
Adding Query Fields to the Search Spec Workflow
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Global Deployment for Siebel Email Response
Smart Character Set for Siebel Email Response
Enabling Smart Character Set
About Global Deployment for Siebel Email Response
Global Deployment Planning for Siebel Email Response
Global Deployment Setup for Siebel Email Response
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Managing Email Messages
About Message Replies
Process of Managing Email Messages
Replying to Incoming Messages
Using Templates in Outgoing Messages
Saving Drafts of Outgoing Messages
Retrieving Drafts of Outgoing Messages
Saving Messages as Templates
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Troubleshooting Siebel Email Response
About Troubleshooting Siebel Email Response
Troubleshooting Siebel Email Response Issues
About Investigating and Reporting Abnormal Behavior During Processing
Process of Troubleshooting Siebel Email Response
Resolving Nonreal-Time Processing Issues
Resubmitting a Request
Synchronizing Batch Components
Diagnosing Communications Inbound Receiver Errors
Finding the Last Encountered Error in the Communications Inbound Receiver
Resolving Response Group Issues
Tagging Inbound Email Messages as Faxes
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Siebel Email Response Reference Information
Solutions and Templates Decision Table
Routing and Queuing Methods Comparison Table
Siebel Email Response and Business Services
Inbound Email Manager Business Service
Inbound Email Database Operations Business Service
How the Internet SMTP/POP3 Server Driver Processes Email Messages
Email Directories and Driver Parameters
Output Parameter Values for Internet SMTP/POP3 Server Driver
An Overview of the Processing Flow of Inbound Email Messages
Attachments Internet SMTP/POP3 Server Driver Creates When Inbound Email is Received
Attachments Created When Outbound Email Is Sent
Siebel Email Response Upgrade
Siebel Email Response Business Services and Workflows
Siebel Email Response Templates
Siebel Email Response Communications Drivers and Profiles
My Incoming Email and All Incoming Email Views
Siebel File System Utility
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