Siebel Email Administration Guide > Configuring Communications Drivers and Profiles for Email > How Communications Drivers Process Email Messages >

Attachments Created When Outbound Email Is Sent

When sending an outbound email message, an internally generated attachment is created for an outbound email message with a size greater than 16 KB (about 15,000 characters). This internally generated attachment is named SiebelLongEmailBody and is stored with the email activity record in the Siebel application but is not sent with the outbound message.

Table 8 describes the formats for this attachment. Regardless of its size, the attachment contains the entire email in the body of the message without any internally generated attachments. This attachment is created so that any message greater than 16 KB can be stored in the Siebel File System. A Siebel database maximum of 15,000 characters exists for any email. Additionally, this attachment is sent to the email recipient in the body of a single email message. Users can see the entire text of the email in the Outgoing Message form.

You can generate a SiebelLongEmailBody attachment file for an outbound email message with a size less than 16 KB by setting the Save Email Body as Attachment user property for the Comm Outbound Email business component to True.

NOTE:  You set the Default Message Format in the Outbound Communications view of the User Preferences screen.