This chapter provides background information and basic tasks for setting up Siebel Email Response. It includes the following topics:

• About Setting Up Siebel Email Response
• Prerequisite Tasks for Siebel Email Response Setup
• About Implementing Routing and Queuing Processes
• About Setting Up Communications Server for Siebel Email Response
• About Templates, Catalogs, and Categories
• About Starting Server Components
• Events and the Communications Inbound Receiver
• Process of Setting Up Siebel Email Response
• Managing Workflow Processes and Subprocesses
• Setting Up Communications Driver Profiles
• Setting Up a Response Group
• Using Substitution Fields in Siebel Email Response Templates
• Creating Email Templates
• Creating a Catalog and Categories
• Setting Up an HTML Wrapper Template
• Managing Template Visibility
• Starting Server Components
• Enabling Secure Sockets Layer for the Internet SMTP/POP3 Server Driver