Siebel Email Administration Guide > Configuring User Interface Elements >

Configuring the Retry Interval for Outbound Email

When users send an outgoing email, sometimes the processing does not complete because, for example, the recipient address on the email is invalid. An attempt is made to send the email again at an interval (in minutes) that you can designate. The default value for this retry interval is 15 minutes, but you can change this default value.

To configure the retry interval for outbound email

1. In Siebel Tools Object Explorer, select the Business Component object.
2. In the Business Components list, select the Comm Outbound Email business component, and check out the project.
3. Select the Send Retry Interval user property for this business component.
4. Change the value for this user property.
5. Check in the project.
6. Compile and distribute the new SRF (Siebel Repository File).