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Process of Managing Email Messages for Siebel Email Response

To manage email messages, perform the following tasks:

• Replying to Incoming Messages
• Resending Outgoing Messages
• Resending Outgoing Messages That Have Failed Because of Incorrect Email Addresses
• Using Templates in Outgoing Messages
• Saving Drafts of Outgoing Messages
• Retrieving Drafts of Outgoing Messages
• Saving Messages as Templates