Siebel Email Administration Guide > Using Communications Operations > Process of Managing Email Messages for Siebel Email Response >

Resending Outgoing Messages That Have Failed Because of Incorrect Email Addresses

When Communications Manager fails to send an outgoing message to multiple recipients in which some of the recipients have incorrect email addresses, the Status field of the outgoing message changes to Partial. You can resend these messages to those recipients who failed on the first attempt.

This task is a step in Process of Managing Email Messages for Siebel Email Response.

To resend an outgoing message that failed because of incorrect email address

1. Navigate to the Communications screen, then the Communications List view.
2. In the list of email messages, select the outgoing message with a Partial status that you want to resend.
3. Click Recipients and look for a Failed status.
4. Click Resume to navigate to the outgoing message form.
5. Correct the email address.
6. Click Send.