Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > Process of Modifying Workflow Processes >

Setting Up Junk Mail Processing for Certain Messages

Use the procedure in this topic to revise the eMail Response - Parse Junk Email workflow to detect messages that are sent from an email account.

This task is a step in Process of Modifying Workflow Processes.

To set up junk message processing for certain messages

1. In Siebel Tools Object Explorer, select the Workflow Processes object.
2. In the Workflow Processes list, query for a process name of eMail Response - Parse Junk Email.
3. In the Workflow Processes list, select eMail Response - Parse Junk Email and then click Revise.

   The status of the workflow changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - Parse Junk Email and choose Edit Workflow Process.

   The Business Process Designer appears.

5. Right-click each decision step that you want to modify (such as Bad Sender?) and add the new value to compare with Process Property.

   For example, you can create a condition with the values in the following table.

   Compare To	Operation	Property Name
   Process Property	One Must Match (Ignore Case)	MsgSenderAddress

   In this example, the MsgSenderAddress property name is compared to Process Property. To complete this condition, enter the junk email address (for example, junk.email@example.com).

6. In the History Toolbar, click Back to return to Siebel Tools.
7. In the Workflow Processes list, right-click eMail Response - Parse Junk eMail and choose Validate.

   NOTE:  For information about validating workflow processes, see Running the Process Simulator.

8. In the Workflow Processes list, select eMail Response - Parse Junk eMail and click Deploy.