Siebel Email Administration Guide > Managing Email, Fax, and Other Communications Products > Process of Configuring Third-Party Email Integrations >

About Installing Siebel Email Form

Users can use either Lotus Notes or Microsoft Outlook for the Send Email command if you copy Siebel-customized files described in this topic to designated locations on server or client computers, and you make applicable email forms available to your users.

For each of these email client programs, an email form is installed. This form is set up for use with Siebel Business Applications. Initiating an email message from the form invokes a script that interacts with the Siebel application. The script updates the activity record for the email message and generates attachment records for this activity record by using any email attachment files. If the email is canceled, then the activity is deleted.

You later specify for use the Lotus Notes or Microsoft Outlook form you install in this topic for all users or for individual users. For more information, see Overview of Completing Configuration for Email Client.

NOTE:  Oracle does not support customizing the Lotus Notes or Microsoft Outlook forms.

Locations of Source Files for Siebel Email Forms

The Siebel email form for Lotus Notes is part of a Lotus Notes database file. The Siebel email form for Microsoft Outlook is part of a Microsoft Outlook template file.

When you create a Siebel network image from Siebel media files, the Siebel7Email.nsf Lotus Notes database file is extracted to the following directory:

Windows\Client_Ancillary\Send_Email_Client\enu\lotus_notes

You install Siebel7Email.nsf from this location. This database file supports only ENU (U.S. English) in the user interface. However, error messages reflect the currently deployed supported language, if you choose to use this file in deployments other than ENU. For information about how to create a Siebel network image, see the Siebel Installation Guide for the operating system you are using.

NOTE:  Siebel Business Applications do not provide the Microsoft Outlook template file containing the Siebel email form. For more information about how to configure the email form, see 476690.1 (Article ID) on My Oracle Support. This document was previously published as Siebel Alert 522.