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Configuring Client-Side Integration for Send Email Command

You can deploy the Send Email command to support three different email client options. You can configure users to use Lotus Notes or Microsoft Outlook to send outbound email messages to use the native Siebel email client. For information about supported versions of third-party software, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

NOTE:  The third-party email client integrations for Lotus Notes or Microsoft Outlook are supported for only users on Microsoft Windows client computers using the legacy ActiveX Siebel Web Client. Users on UNIX client computers must use the native Siebel email client.

The following list describes the assumptions for Send Email integrations:

• Send Email integrations for Microsoft Outlook use Microsoft Exchange Server as the email server.
• Send Email integrations for Lotus Notes use Lotus Domino as the email server.

The third-party email client integration options use email client software on each user's client computer and do not use Siebel Communications Server.

By contrast, the native Siebel email client integrates with your email server by using Siebel Communications Server and the Internet SMTP/IMAP Server or Internet SMTP/POP3 Server communications driver. If you do not configure third-party email client integration, then the Siebel application uses the native Siebel email client. For more information, see Managing Integrations with Email and Fax Servers.

You can configure your application so that all users use the same email client for the Send Email command. Alternatively, you can support multiple email clients, and let individual users specify their preferred email client. For information about using the Send Email command with a third-party email client integration, see Sending Email Messages Using Lotus Notes or Microsoft Outlook. For information about activity records and email, see Creating Activities for Send Commands.

NOTE:  If you use Microsoft Outlook for the Send Email command, then communications between Microsoft Outlook and the Siebel application, which scripts handle for the email form, might cause alert messages to appear. Whether such messages appear, and the messages that appear, depends on the current security settings for Microsoft Outlook.

Email-related error messages that users receive use the language applicable to the source of the message. For example, an error message returned from a French version of Microsoft Outlook is in French.

Errors generated from the Siebel application might use the language and locale of the Siebel Server, such as when executing a script in the email form, or use the language and locale the user specifies as a user preference or temporary setting for sending messages.

NOTE:  For Microsoft Outlook, use separate email forms for each code page. Configure each form according to the requirements for using each language version of Microsoft Windows that you support.