Siebel Email Administration Guide > Using Wireless Messaging >

About Wireless Messaging

Siebel users can send one-way (outbound) wireless messages automatically or manually from various Siebel application modules and features. These outbound wireless messages are sent to various kinds of recipients in the following scenarios:

• A user selects File, then Send Wireless Message from the application-level menu to manually invoke the Send Wireless Message command. For more information, see Sending Wireless Messages.

  A user can invoke the Send Wireless Message command from the communications toolbar. For more information about using the communications toolbar, see Siebel CTI Administration Guide.

• To specify outbound communication requests, an administrator uses the views in the Administration - Communications screen, and a user uses the views in the Communications screen. For more information, see Defining Outbound Communication Requests.
• Any module that invokes the methods of the Outbound Communications Manager business service can send outbound communications for the wireless message channel.