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Configuring Mobile Alerts

In the Mobile Alerts view, you can select the types of event-driven wireless message alerts that you want to receive on your device. Before configuring mobile alerts, you must configure your mobile device. For more information, see Configuring Mobile Devices and Configuring Message Delivery.

Normally, all event-driven alert messages are sent to the highest priority device and address for a recipient. In this scenario, individual settings for receiving alerts are ignored. However, if your system administrator allows it, then you can override the device priority settings in the Mobile Alerts list and specify that a specific device receives an alert.

When you enable an alert for a particular device in the Mobile Alerts list, the alert is sent to the highest priority address for that device. Existing priority settings for the device are ignored. For information about alert configuration in your organization, consult your system administrator.

For example, your system administrator can activate an alert so that you automatically receive a wireless message alert each time you are assigned a new activity. In this scenario, you can enable or disable this specific alert for a mobile device by creating a record in the Mobile Alerts list for each alert and setting the alert's status to On or Off.

NOTE:  Alternatively, your company might manually send some alert messages to your highest priority device and address by using the Send Wireless Message command. A manual alert message is not event-driven. You cannot customize such alerts through the Mobile Alerts list.

The following settings are available in the Mobile Alerts list:

• Alert Name. Select the particular alert you want to enable or disable for the selected device in the Mobile Devices list. To see more alerts from which you can select, contact your system administrator.
• Status. For each mobile alert that you add to a device, specify whether the alert is activated or deactivated as follows:
  • To enable an alert so you receive wireless message alerts of the specified type on this device, set the value to On.
  • To disable an alert so you do not receive message alerts of the specified type on any device, set the value to Off.

NOTE:  Disabling an alert for one of your devices disables it for all of your devices if the alert is not enabled for any other device. If you want to receive a particular alert on a particular device, then set the Status to On.