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Planning Global Deployments for Siebel Email Response

Before deploying Siebel Email Response in a global environment, analyze your organization's requirements by answering the following questions:

• Do any groups in your organization receive messages in languages other than English? If so, do you have an email address set up to receive international messages? How do you handle international messages?
• What code page does your Siebel Server support? How many languages does your organization plan to support?

  If your organization supports three languages (French, German, and Italian), then you must create one profile for each language. You also must create one response group for each language and add the appropriate profile to the response group. Each response group supports one language-specific profile. For example, to support French, the response group named fra_support@example.com supports the profile named fra_support@example.com.

• Which routing method will you use to route incoming email to agents?

  For example, you can route activities using Assignment Manager and the language of the message.

• What communications templates will you use in Siebel Email Response replies?

  If your organization plans to support multiple languages and decides to add new templates, then you must translate the template text to the languages that you plan to support. For more information, see Templates for Global Deployments.