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Requirements for Setting Up Siebel Email Response

This topic describes the tasks to complete before you set up Siebel Email Response. For information about the supported email servers, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

Before you set up Siebel Email Response, confirm that the following tasks are completed:

• Siebel Business Applications software is installed. The system administrator must install and configure a working Siebel environment before setting up Siebel Email Response. For more information, see the Siebel Installation Guide for the operating system you are using.
  • During Siebel Business Applications installation, the following items are installed and configured:
    • Siebel Gateway Name Server
    • Siebel Server
    • Siebel Database Configuration Utilities
    • Siebel Enterprise Application Integration (The use of this item depends on the nature of your custom integration. You can use this item if you implement a custom routing and queueing solution.)
    • Siebel Web Server Extension
  • After Siebel Server installation and configuration, the following components are enabled:
    • Communications Management (includes the Communications Inbound Receiver, the Communications Inbound Processor, and the Communications Outbound Manager)
    • Siebel Call Center (includes Siebel Email Response and Siebel Service)

      Component groups can also be enabled after the Siebel Server installation.

  • After Siebel Server installation, the spell check feature is installed.

    The spell check feature is automatically installed and enabled as part of the Siebel Server and Mobile Web Client installation processes. Spell check dictionaries are installed in several languages. For information about supported languages, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

• A third-party routing and queueing solution is installed (optional). If you want to use a third-party queueing solution, then install and configure it using the vendor documentation.
• The email server is installed, configured, and tested. For installation and configuration information, see the installation instructions that you receive with your email server. For information about supported email servers, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.
• Basic tests are performed. Before you set up Siebel Email Response, perform the following tests:
  • Verify network connectivity by establishing the presence of the email server from the Siebel Server.
  • Test the email server, and make sure that the email server is properly set up by verifying that you can communicate to and from each email account that you create. For each email account, you can use any email client to:
    • Set up test accounts.
    • Send email from each test account to itself.
    • Send email from each test account to an account outside of your company.

Your network administrator can help identify the person in your organization who performs each of the tasks in this topic.