Siebel Email Administration Guide > Configuring Communications Templates >

Process of Setting Up HTML Wrapper Templates

You can set up a special template containing HTML features that serves as a wrapper around outbound email messages, even when Siebel communications features do not directly support HTML. A wrapper template can contain links to your Web site, marketing messages, and so on. Agents do not need to change the way in which they reply to incoming messages through Siebel Email Response. When an agent clicks Send, the email is embedded in the wrapper template and sent to the message recipient. Auto-acknowledgment messages and messages that users send using Send Email (F9) do not use wrapper templates.

To set up a wrapper template for use with Siebel Email Response replies, perform the following tasks:

1. Creating Wrapper Templates
2. Creating Advanced Templates for Wrapper Templates
3. Modifying the eMail Response - Client Send Email Workflow