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Configuring Fax Integration Elements in Siebel Tools

Siebel Business Applications contain default configuration data for sending messages for OpenText RightFax processing. You must modify the configuration data in Siebel Tools to process fax recipient information correctly for your fax server, as necessary, and to work with your email account for the fax server. For more information about configuring user properties and working with Siebel Tools, see Configuring Siebel Business Applications and Siebel Developer's Reference.

For each business component from which you want to extract fax addressing information for recipients, set the Recipient Fax Address Field user property to the appropriate field, such as the Fax Address field for the Contact business component.

For example, in views that are based on the Contact business component, users might enter customer fax information in the Fax Phone # field. The Fax Address field is a calculated field that prepares fax addressing data obtained from the Fax Phone # field for use with your fax server. In this scenario, specify the Fax Address field in the Recipient Fax Address Field user property.

The formatting for fax-related fields depends on your fax server requirements. By default, the calculated field value for the Fax Address field or equivalent fields contains fax formatting that applies to OpenText RightFax and specifies the email account that the fax server monitors. You must modify all such field values as appropriate for your specific fax integration.

For example, for OpenText RightFax, the calculated value must specify the email account that the fax server monitors and the field, such as Fax Phone #, that contains the specific fax address for the recipient.

By default, the Fax Address field for the Contact business component, for example, contains the following value for the Calculated Value field in Siebel Tools:

IIF([Fax Phone #] IS NOT NULL, '"/fax='+ToChar([Fax Phone #])+'/"
<replace_me@replace.me.com>', "")

For OpenText RightFax, modify replace_me@replace.me.com to specify the email address for your fax integration. Retain the <> brackets enclosing the email address. Also make sure that a space character precedes the open bracket (<) that precedes the email address.