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Siebel Email Response Workflows

The Siebel Email Response workflow begins when a customer sends an email to your company over the Internet using that customer's email software. In the example in Figure 1, the email passes through the customer's email server and communicates with your email server using SMTP and POP3 (Simple Mail Transport Protocol and Post Office Protocol 3) communication protocols. The Communications Inbound Receiver (CIR) uses POP3 to retrieve the inbound message.

Supported Email Sender Software and Email Server

The following guidelines describe the types of email software a sender can use and the types of email servers that your company can use:

• Sender's email system. The sender can use any email software product that you can currently use on the Internet.
• Your email server. The Oracle-provided Internet SMTP/POP3 Server driver is tested and certified with a number of email servers. Although many email servers support the SMTP and POP3 communication protocols, it is recommended that you use a supported email server for the following reasons:
  • Oracle personnel certified and tested these servers.
  • Oracle personnel can access these servers to support customer issues.

For information about your email system, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.