Siebel eSales Administration Guide > Siebel eSales Workflow Reference > Siebel eSales Order Modification Workflows >

eSales - Cancel Order Process

The workflow for canceling orders is shown in Figure 23.

Figure 23. eSales - Cancel Order Process
Click for full size image

The eSales - Cancel Order Process is called when a customer clicks Cancel in the Order History Summary view. The following events happen:

  • The process displays the Cancel Order Confirmation view.

    If the user confirms the cancellation, the order status is set to Canceled and the Order History Summary view appears.

    If the user decides not to cancel the order, the user is returned to the Order History Summary view.

Siebel eSales Administration Guide Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.