Siebel eService Administration Guide for Siebel Open UI > About Siebel eService >

Requirements for Installing Siebel eService

The following items are required to install Siebel eService:

• Database server. For a list of supported database servers, including version and connectivity software information, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.
• Siebel Enterprise Server. For a list of Siebel Enterprise Server requirements, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.
• Web server. For a list of supported Web servers, including vendor and hardware software configuration information, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

NOTE:  For Siebel CRM product releases 8.1.1.9 and later and for 8.2.2.2 and later, the system requirements and supported platform certifications are available from the Certification tab on My Oracle Support. For information about the Certification application, see article 1492194.1 (Article ID) on My Oracle Support.

For more information about installing Siebel eService for Siebel Open UI, see Siebel Installation Guide for Microsoft Windows or Siebel Installation Guide for UNIX and Siebel Maintenance Release Guide on My Oracle Support.

NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Siebel eService for Siebel Open UI uses the Self Service Object Manager (LANG) component (SServiceObjMgr_lang alias) in the Siebel Call Center component group. You must make sure that Siebel Open UI is enabled for this component by verifying that the EnableOpenUI and HighInteractivity parameters for this component are set to a value of True. For Siebel eService for Siebel Open UI, you must again implement any customizing that you implemented for Siebel eService for standard interactivity.

The configuration file for Siebel eService for Siebel Open UI is sservice.cfg, and the virtual directory for Siebel eService for Siebel Open UI is sservice_lang. For information about the setup tasks that you must perform to deploy Siebel eService for Siebel Open UI for an existing deployment that you originally installed for an earlier version, see Setting Up Siebel eService.