Siebel eService Administration Guide for Siebel Open UI > About Siebel eService >

Features of Siebel eService

Siebel eService includes the following features:

• Integration with your company Web site. You can configure Web pages, views, applets, and cascading style sheets to conform to your business model and the look and feel of your company Web site. For more information, see Configuring Siebel eService.
• Web-delegated customer administrators. In a business-to-business situation, you can create Web-delegated customer administrators for the customer company. These administrators can create and change information in customer profiles, such as the user names for their customers. Consequently, the administrative load at the host company is decreased. For more information, see About Authentication for Siebel eService.
• Data visibility controls. You can control the views and data that customers can see on the Siebel eService Web site. The responsibility, organization, access group, and position of a customer determine these views and this data. For more information, see Access Control for Siebel eService.
• Email notifications. By using Siebel Workflow, you can notify customers through email of changes in the status of their service requests. For more information, see About Email Notifications.

  NOTE:  Email notifications are not included in the preconfigured Siebel eService application, but you can implement this feature.