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Configuring Siebel eService

You can configure the look and feel of the Siebel eService Web site to incorporate the brand identity of your company. The Siebel eService Web site includes Siebel Web templates (SWT files) and controls (such as buttons and drop-down lists) that you can configure.

Configuring Siebel eService is a modular process that separates style and structure (cascading style sheets and Siebel Web templates) from the binding to data (HTML display objects). You can use Siebel Web templates to reuse style and structure across multiple HTML display objects to propagate style and structure changes across HTML display objects.

To configure Siebel eService

1. Identify the Web pages, views, applets, and other objects of Siebel eService that you want to change.
2. Using a text editor or an HTML authoring tool, change the Siebel Web templates (SWT files) as necessary to incorporate the appropriate company layout and formatting.
3. Using Siebel Tools, associate each applet with an Applet Web template, each view with a View Web template, and each Web page with a Page Container Web template.
4. Using Siebel Tools, configure the HTML display objects (controls, applets, and views).
   • Define new applets, views, and Web pages for Siebel eService.
   • Define drilldowns where appropriate, such as from summary information to detailed information.
   • Establish mapping between controls and list columns to the corresponding placeholders in the Applet Web templates.
5. Compile the repository changes into an SRF file.
6. Test and debug the configuration.