Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService > Process of Administering Web Access >

Registering Customers

Customer service representatives can register customers in the Web Access form. For more information about customer administration, see Siebel eSales Administration Guide.

When customers perform self registration, they can select a user name, a password, and a challenge question. The challenge question confirms the customer's identity when the customer forgets a password.

This task is a step in Process of Administering Web Access.

To register a customer

1. Navigate to the Contacts screen, then the Contacts List view.
2. In the Contacts list, add a record, and complete the necessary fields.
3. Drill down on the Last Name field for the customer record.
4. Click the Web Access view tab.
5. In the Web Access form, complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   User ID	Type the ID for the customer.
   Responsibility	Select a value of Web Registered User. Responsibilities determine the views that a customer is allowed to access. Application administrators determine the available values in this field. For these values, the Web Access field is selected in the Responsibilities view of the Administration - Application screen. For more information, see Siebel Security Guide.
   User Type	Select a value of Web Registered User.
   Challenge Question	Type a question for which only the customer knows the answer.
   Answer to Challenge Question	Type the answer to the challenge question.

6. To automatically generate a random password and send an email containing that password to the customer, click Email Password.

   You do not see random passwords that are automatically generated. For more information, see Activating the Workflow for Email Password Button.