This chapter includes information about administering and setting up the functionality that customers can access on the Siebel eService Web site. It includes the following topics:

• About Administering Siebel eService
• About the Security Framework for Siebel eService
• About Email Notifications
• Administering Navigation Links
• Process of Administering Web Access
• Process of Administering Service Requests
• Process of Setting Up Email Notifications
• Setting Up Company Contact Information
• Process of Setting Up Branch Locations