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Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService >
Administering Navigation Links
Customers can use navigation links on the Siebel eService Web site to access specific site content, such as service requests, branch information, and contact information. A group of navigation links can appear as a carousel on the Siebel eService Web site. Also, a navigation link can designate the content in the banner on the home page or a gateway to an external Web site. An external Web site might be a social media Web site, such as the Web site for Facebook. You can configure the navigation links that are available to customers, the images that are associated with these links, the behavior of these links when customers click them, the display names of these links, and the locations on the Siebel eService Web site where these links appear. To administer navigation links
- Navigate to the Administration - Application screen, then the Navigation Links view.
- In the Navigation Links list, add a record, and complete the necessary fields.
Some fields are described in the following table.
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Navigation Link Name |
Type the name of the navigation link. This link, but not this link name, appears on the Siebel eService Web site. |
Image Source |
Type the relative path to the image file for the navigation link on the Web server, or type the path to the external Web site that contains the image file for the navigation link. The Web server must be able to access this file. For example, if you want to type the relative path to the image file in the Images directory, then this field value uses the following format: images/filename (for example, images/LocateBranch.png). |
Action |
Select the action that occurs when customers click the navigation link. Values for this field follow:
- View Drilldown. For this value, the view that is designated in the View Name field appears when customers click the navigation link.
- Goto URL. For this value, the external Web site that is designated in the View Name field appears when customers click the navigation link.
- Invoke Task. For this value, the task that is designated in the Task Name field starts when customers click the navigation link.
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Task Name |
Select the name of the task that starts when customers click the navigation link. This field applies only if you select a value of Invoke Task in the Action field. |
View Name |
Select the name of the view that appears when customers click the navigation link. This field applies only if you select a value of View Drilldown in the Action field. |
URL |
Type the path for the external Web site that appears when customers click the navigation link. This field applies only if you select a value of View Goto URL in the Action field. |
Display Name |
Type the display name for the navigation link name. This link name appears on the Siebel eService Web site. |
Activate |
Select this check box to show the navigation link on the Siebel eService Web site. Clear this check box to hide the navigation link on the Siebel eService Web site. |
- In the Applets list, add a record for each applet on the Siebel eService Web site in which you want the navigation link to appear.
For example, to create a navigation link in the banner on the home page, select News Scroll List Applet (CX sService).
- If you want to show the display name for the navigation link in a different language, then add a record for the display name in the appropriate language in the Translations list.
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