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About Administering Siebel eService


After configuring Siebel eService, you complete the procedures in this chapter to set up the functionality that customers can access on the Siebel eService Web site. Unless noted otherwise, you use Siebel Call Center to complete these procedures. After you set up or change information in Siebel Call Center, customers with appropriate access can automatically see the information on the Siebel eService Web site.

NOTE:  The procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI.

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