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Setting Up Company Contact Information

You can set up accounts for email, fax numbers, postal mail, and telephone numbers so that customers using the Siebel eService Web site can contact you by using these communication methods. Each account that you set up can appear as a tile in the Contact Us view of the Siebel eService Web site. Customers can submit email messages by completing a form in this Contact Us view. The contents of the form are converted into an email message and routed to an email address in your email application. Also, customers can view the fax numbers, postal addresses, and telephone numbers for your company.

You must enable the Communications Management component group to process inbound email. This component group is started with the Siebel Server process to process inbound email. You can verify a successful email submission in Siebel Call Center by checking the logged event for this task in the Administration - Server Management screen. For more information, see Siebel CTI Administration Guide.

Siebel Communications Server processes inbound and outbound communication messages for the Siebel application. Siebel eService uses Siebel Communications Server to process the inbound structured email forms that customers submit. For more information, see Siebel CTI Administration Guide.

To set up company contact information

1. Navigate to the Administration - Application screen, then the Contact Us view.
2. In the Email, Fax and Mail Accounts list, add a record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Account Type	Displays a value of Contact Us.
   Address	Select the address for the account. When you click the select button for this field, the Company Addresses dialog box appears. You can select multiple addresses, but only one address can be the primary address for the account. In the dialog box, you can also create a new address record. When select or create an address record, the other fields in the Email, Fax and Mail Accounts list are populated with the data from that record. If an existing record in the Company Addresses dialog box has no values or incorrect values in the fields for the email address, phone number, or fax number, then you can change the values for these fields in the dialog box.
   Email	Displays the email address for the address that you select or create in the Company Address dialog box.
   Phone #	Displays the telephone number for the address that you select or create in the Company Addresses dialog box.
   Fax #	Displays the fax number for the address that you select or create in the Company Addresses dialog box.

3. Click the Email Subjects view tab.
4. Add an email subject record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Name	Type a name for the subject record.
   Subject	Type the text for the subject record. Enter at least one subject for each account with an email address. You can create multiple subjects for an account with an email address.