Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService > Process of Administering Service Requests >

Associating Solutions with Service Requests

When you associate solutions with service requests, customers who can access those service requests can view the solution records under the Solutions heading of the service requests on the Siebel eService Web site.

This task is a step in Process of Administering Service Requests.

To associate a solution with a service request

1. Navigate to the Service Requests screen, then the Service Request List view.
2. In the Service Requests list, drill down on the SR number (#) field for the service request to associate with a solution.
3. Click the Solutions view tab.
4. In the Solutions list, add a record, and complete the necessary fields.

   Some fields are described in the following table.