Siebel eService Administration Guide for Siebel Open UI > Administering Siebel eService > Process of Setting Up Email Notifications >

Enabling Component Groups and Policies for Email Notifications

To set up email notifications, you first enable the component groups and policies for email notifications.

This task is a step in Process of Setting Up Email Notifications.

To enable the component groups and policies for email notifications

1. Navigate to the Administration - Server Configuration screen, then the Enterprises view, and complete the following steps:
   1. Click the Component Groups view tab.
   2. In the Component Groups list, make sure the following component groups are enabled:
      • Communications Management
      • Workflow Management
   3. Stop and restart the Siebel Server.

      Siebel Workflow Manager now actively monitors the workflow policies that are online and performs the appropriate actions. Siebel Communication Manager, which interfaces with the SMTP mail server, executes the actual step for sending the email notification.

2. Navigate to the Administration - Business Process screen, then the Workflow Policy Group view, and complete the following steps:
   1. In the Policy Groups list, select the eService Group record.
   2. In the Policies list, verify the following information for each record:
      • The Activation field that is blank or contains a value that is not later than the date and time of testing.
      • The Expiration field that is blank or contains a date and time that has not already passed.