Topics in this chapter include the following:
After configuring Oracle's Siebel eService, you must perform administration tasks to make Siebel eService functionality available to users.
Administration of Siebel eService is performed through the Siebel Call Center client in real time. This means that any new setup or change to the Siebel eService system (for instance, a newly published FAQ) will automatically be seen by all users who have access to it.
NOTE: All procedures in this chapter take place in the Call Center Client, unless otherwise noted at the beginning of the procedure.