|Bookshelf Home | Contents | Index | PDF|
Web access administration allows Call Center agents to register usernames and passwords and to assign responsibilities and user types to contacts. For more information about contact administration, see Siebel eSales Administration Guide. Responsibilities determine what views a user is allowed to access. Additionally, the Web Access form allows agents to manage a contact's Web access challenge question and answer.
NOTE: Because the Web Access Administration view is used by Call Center agents, rather than Call Center administrators, the number and scope of available responsibilities that can be assigned is limited. The administrator can indicate which responsibility records should be available by setting the responsibility's Web Access property to Yes in the Responsibility Administration view. For more information on this view, see Siebel Applications Administration Guide. Only responsibilities with this property are available for agents to assign to contacts through Web Access Administration.
When users perform self registration, they can select a user ID, a password, and a challenge question. The purpose of the challenge question is to confirm their identity in case a password is forgotten. Call center agents can also register users through the Web Access form. The administrators can assign the user a specific password, or they can generate a random password that is emailed to the user.
When users forget their passwords, Call Center agents can use the Web Access form to verify users' identities and reassign a new password. They can assign one manually or have a random one generated and emailed to the user.
|Siebel eService Administration Guide||Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.|