Go to main content
1/12
Contents
List of Figures
Title and Copyright Information
Preface
Audience
JD Edwards EnterpriseOne Products
JD Edwards EnterpriseOne Application Fundamentals
Documentation Accessibility
Related Documents
Conventions
1
Introduction to JD Edwards EnterpriseOne Customer Self Service
1.1
JD Edwards EnterpriseOne Customer Self Service Overview
1.2
JD Edwards EnterpriseOne Customer Self Service Implementation
1.2.1
Installation Steps for the JD Edwards EnterpriseOne Collaborative Portal
1.2.2
JD Edwards EnterpriseOne Sales Order Management-Specific Implementation Steps
1.2.3
JD Edwards EnterpriseOne Inventory Management-Specific Implementation Steps
1.2.4
JD Edwards EnterpriseOne Transportation Management-Specific Implementation Step
1.2.5
JD Edwards EnterpriseOne Forecast Management-Specific Implementation Step
1.2.6
JD Edwards EnterpriseOne Failure Analysis-Specific Implementation Step
1.2.7
JD Edwards EnterpriseOne Case Management-Specific Implementation Step
1.2.8
JD Edwards EnterpriseOne Solution Advisor-Specific Implementation Steps
2
Understanding Customer Self Service
2.1
JD Edwards EnterpriseOne Customer Self Service Business Processes
2.1.1
Orders
2.1.2
Shipments
2.1.3
Inventory
2.1.4
Accounts Receivable
2.1.5
Forecast
2.1.6
Cases
2.1.7
Failure Analysis and Solutions
2.1.8
Service Information
2.2
JD Edwards EnterpriseOne Customer Self Service Implementation
3
Working with Orders
3.1
Managing Orders
3.1.1
Understanding Order Management
3.1.1.1
Taxed Prices
3.1.2
Prerequisites
3.1.3
Forms Used to Manage Orders
3.1.4
Setting Processing Options for Self Service - Sales Order Inquiry (P4210SS)
3.1.4.1
Defaults
3.1.4.2
Display
3.1.4.3
Process
3.1.4.4
Versions
3.2
Managing Recurring Orders
3.2.1
Understanding Recurring Orders
3.2.1.1
Taxed Prices
3.2.2
Prerequisite
3.2.3
Forms Used to Manage Recurring Orders
3.3
Creating Sales Orders by Releasing a Blanket Order
3.3.1
Understanding Blanket Orders
3.3.1.1
Taxed Prices
3.3.2
Prerequisite
3.3.3
Forms Used to Release Blanket Orders
4
Placing Orders
4.1
Ordering Through the Product Catalog
4.1.1
Understanding the Product Catalog
4.1.1.1
Taxed Prices
4.1.2
Prerequisite
4.1.3
Forms Used to Order Through the Product Catalog
4.1.4
Setting Processing Options for Keyword Search (P41829W)
4.1.4.1
Process
4.1.5
Setting Up Item Hierarchy (Web) (P4101H)
4.1.5.1
Defaults
4.1.5.2
Process
4.2
Ordering Through Templates
4.2.1
Understanding Templates
4.2.2
Forms Used to Order Through Templates
4.2.3
Setting Processing Options for Order Templates (P4015W)
4.2.3.1
Versions
4.2.3.2
Process
5
Working with the Shopping Cart
5.1
Viewing and Modifying the Contents of the Shopping Cart
5.1.1
Understanding the Shopping Cart
5.1.2
Forms Used to View and Modify the Contents of the Shopping Cart
5.2
Adding Items to the Shopping Cart
5.2.1
Understanding Additions to the Shopping Cart
5.2.1.1
Taxed Prices
5.2.2
Forms Used to Add Items to the Shopping Cart
6
Performing Customer Inquiries
6.1
Displaying Inventory Information for Customers
6.1.1
Understanding Inventory Information
6.1.2
Prerequisite
6.1.3
Forms Used to Display Inventory Information for Customers
6.1.4
Setting Processing Options for Self Service - Inventory Information Inquiry (P41204)
6.1.4.1
Defaults
6.1.4.2
Process
6.2
Tracking Shipments
6.2.1
Understanding Shipment Tracking
6.2.2
Prerequisite
6.2.3
Forms Used to Track Shipments
6.2.4
Setting Processing Options for Self Service Shipment Tracking (P4947S)
6.2.4.1
Default
6.2.4.2
Display
6.2.4.3
Versions
6.3
Reviewing Account Information
6.3.1
Understanding Account Information
6.3.2
Forms Used to Review Account Information
6.4
Reviewing Forecast Information
6.4.1
Understanding Forecast Information
6.4.2
Prerequisite
6.4.3
Forms Used to Review Forecast Information
6.4.4
Setting Processing Options for Self Service - Display and Respond to Forecasts (P3462)
6.4.4.1
Display
6.4.4.2
Process
6.4.4.3
Interop
6.5
Reviewing Problem Analysis Information
6.5.1
Understanding Problem Analysis Information
6.5.2
Forms Used to Review Problem Analysis Information
6.5.3
Setting Processing Options for Self Service - Failure Analysis program (P17766SS)
6.5.3.1
Defaults
6.5.3.2
Process
6.5.3.3
Display
7
Managing Customers and Items
7.1
Managing Customer Information
7.1.1
Understanding Customer Information
7.1.1.1
Changing Name, Address, and Telephone Information
7.1.1.2
Personalizing Customer Information
7.1.2
Form Used to Manage Customer Information
7.2
Managing Customer Item Numbers
7.2.1
Understanding Customer Item Numbers
7.2.2
Forms Used to Manage Customer Item Numbers
7.2.3
Setting Processing Options for Item Cross Reference Self Service (P4104SS)
7.2.3.1
Defaults
Index
Scripting on this page enhances content navigation, but does not change the content in any way.